Informativa sui rimborsi

We accept returns for up to 30 days from purchase, providing it is unopened and in original condition(including packaging). 

You can return your order for a refund if the item is faulty. Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.

If your item has a fault and is by no fault of your own, please email us some photos at support@petslovesurprises.com to advise us and obtain a return address. The product must be immediately returned in the condition as received, without any alterations or further damage.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and applied to your credit card or original method of payment, within 3-7 business days.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).

CANCELLATION

You can cancel itmes or orders that haven't entered the shipping process yet.

Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. Pets Love Surprises can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.